Proactive

London Office - New Address

You can link directly to this article using the short URL http://bit.ly/b8wASf

We are now in the City of London

We have moved 500 metres, out of the London Borough of Tower Hamlets and into the City of London. On account of multiple issues with Royal Mail (see the article below) we believe that there is a better chance of the Mount Pleasant Sorting Office delivering our mail, when compared to the Whitechapel Sorting Office.

Proactive
Unit 115
155 Minories
London
EC3M 1AD

We may still encounter some problems with Royal Mail but as the City of London is such an important financial centre, we feel certain that the service here, has to be better!

And of course, we are still moving towards a 100% paperless operation. Until all of the Civil Service does that, we will maintain our hybrid system, and accommodate regular mail whenever necessary.

You should follow us on Twitter here

Posted on 8 Jun 2010 by The Proactive Accountant Dot Com

Royal Mail deteriorating

You can link directly to this article using the short URL http://bit.ly/cyNRlb

More lost mail than ever before

Last October, we reported that Royal Mail was not delivering. We have had more of the same in April and May 2010 and we need to take serious steps to combat the problem.

In particular, we submitted 7 VAT registration forms recently and we know that only 1 response has been delivered. We have established from phone calls to the VAT Unit that “more information” letters have been sent in the other 6 cases, but either the VAT Unit or Royal Mail are having difficulties with letters.

What makes it worse is that the VAT office believe that VAT is solely the responsibility of the taxpayer and not the accountant. Unlike the rest of HMRC they persist in writing to the taxpayer, and without a clear authority form in place, we have trouble getting any information out of the VAT Central Registration Unit!

We also know from our records of Recorded Delivery and Special Delivery items that the Royal mail failure rate is creeping up from 20% to around 25%.

And, we have reports from clients where business records have been mailed to us in London, but have never been received.

Our solution is twofold. We are pressing on with our paperless operation and we are also moving somewhere more reliable. If you are using our address in London E1, we will be keeping it until 31 Dec 2010. At that stage, any clients who have a registered office with us, will need to establish a new registered office.

With the implementation (in Oct 2009) of all of the provisions of the Companies Act 2006, a registered office should be staffed during normal business hours. After 31 Dec 2010 we will not be able to offer that facility in London E1.

You should follow us on Twitter here

Posted on 1 Jun 2010 by The Proactive Accountant Dot Com